You may return the item within 30 days of delivery for a full refund provided the item hasn't been damaged or altered in any way. We will pay for return shipping if the reason for return is our error (not as described or defective) however, the colour and texture of item may differ from what you see on website. You should expect to receive a refund within four weeks from the return shipping date however, in most cases you will receive a refund faster.
To return an item, simply:
- login to your account,
- view the order using the "Complete Orders" link under the "My Account" menu,
- and click the "Return Item(s)" button.
Once we have received and processed the item you will be sent an email notification.
We recommend once every couple of years to bring your item back to the store for a refresher polish. Wait for a short time. Have some tea with us. Keep your leather alive and it will serve you for years!
We ship anywhere in the world unless there are government restrictions imposed for import or export of particular items and/or materials. We estimate shipping and delivery dates based on availability and shipping options. The goods will be sent from and received by Leather Cargo, 251 Lonsdale st, Melbourne, VIC 3000, Australia.
- Bags made from kangaroo skin are available in hunter and tan colours only.
- Allow 3-4 weeks for manufacture and delivery.
We have a two (2) year warranty on all our items.